Last Updated:12/13/2024

At Infinity Jewelry, we’re committed to ensuring your satisfaction with every purchase. If for any reason you’re not fully satisfied with your order, please review our Refund and Returns Policy below for details on eligible returns, refunds, and exchanges.

1. Eligibility for Returns

Items are eligible for return within 30 days of the original purchase date, provided they are:

• Unused and Unworn: Jewelry must be returned in its original, unused condition.
• In Original Packaging: Please include all original packaging, boxes, certificates, and tags.
• Accompanied by Proof of Purchase: A valid receipt or order confirmation is required to process your return.

Non-Returnable Items: Certain items cannot be returned, including:

• Custom-made or personalized jewelry.
• Gift cards.
• Final sale or clearance items.

If your item does not meet the return eligibility criteria, it may be refused or subject to a restocking fee.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] or call +1 647-325-9694 to inform us of your return request.
2. Receive Return Authorization: Our customer service team will provide instructions, including a Return Authorization (RA) number, if your return is approved.
3. Package Your Return: Carefully pack the item, including the RA number, to avoid any damage during transit.
4. Ship Your Return: You are responsible for the shipping costs associated with returning your item. We recommend using a trackable shipping method for secure delivery.

Once we receive and inspect your return, we will notify you of the status.

3. Refunds

If your return is approved, we will process your refund to the original payment method. Refunds are typically issued within 5–10 business days of receiving the returned item. Please note:

• Shipping Fees: Original shipping costs are non-refundable unless the return is due to a defect or an error on our part.
• Processing Times: Refund processing times may vary depending on your payment provider. Please check with your bank or card issuer for additional details.

4. Exchanges

If you would like to exchange an item, please contact us at [email protected] We offer exchanges for items of equal value, subject to availability. Once we receive the item in its original condition, we will process the exchange and ship the new item at no additional charge.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery to arrange a replacement or refund. You may be asked to provide photos of the damage or defect to expedite the process. We will cover the return shipping cost for damaged or defective items.

6. Late or Missing Refunds

If you haven’t received a refund after the expected processing period, please:

1. Check Your Bank Account: Refunds can take a few days to post, depending on the payment method.
2. Contact Your Card Issuer: Processing times can vary by bank or card company.
3. Contact Us: If you’ve done both of the above and still haven’t received your refund, please email us at [email protected] for assistance.

7. Questions?

For questions or additional support with your return, please reach out to us:

• Email: [email protected]
• Phone: +1 647-325-9694

We are here to ensure you have a seamless shopping experience and are happy to assist with any concerns you may have.