Shipping Policy

Infinity Jewelry offers reliable and timely shipping options to ensure your pieces arrive safely. Review our shipping rates, delivery times, and international options for a smooth and efficient shopping experience with us.

Last Updated: 12/13/2024

At Infinity Jewelry, we aim to deliver your order in a timely and efficient manner. Please review our shipping policy for details on processing times, shipping options, costs, and international deliveries.

1. Processing Time

All orders are processed within 1-2 business days after purchase. Orders are not processed on weekends or holidays. You will receive a confirmation email once your order is dispatched, which will include tracking information.

Note: During peak seasons or due to unforeseen events, processing times may vary. We’ll notify you promptly if there’s a delay in dispatching your order.

2. Shipping Options & Delivery Times

We offer various shipping options to meet your needs:

  • Standard Shipping (Canada): Free on orders over CAD $50. Delivered within 3-7 business days.
  • Express Shipping (Canada): Available for an additional charge. Delivered within 1-3 business days.
  • International Shipping: Delivery times vary by destination and will typically take 5-14 business days. Customs delays may apply in certain countries.

Note: Shipping times are estimates and may vary due to carrier delays, holidays, and other factors outside our control.

3. Shipping Costs

  • Orders over CAD $50 (Canada only): Free standard shipping.
  • Orders under CAD $50: Standard shipping fees apply based on your location and shipping option chosen at checkout.
  • Express Shipping: Additional costs apply and are calculated at checkout.

For international orders, shipping fees are calculated based on the destination country and chosen shipping method.

4. Tracking Your Order

Once your order has been shipped, you’ll receive an email with a tracking number and a link to track your package. You can use this link to check the status of your order. Please note that it may take 24-48 hours for tracking information to be updated by the carrier.

5. International Shipping & Customs Fees

Infinity Jewelry ships internationally; however, please be aware that customs duties, taxes, or additional fees may apply. These fees are the responsibility of the customer and vary by country. We recommend checking with your local customs office to understand potential charges before placing your order.

6. Delivery Issues

If you encounter any issues with your delivery, such as a lost, delayed, or damaged package, please contact our customer service team at [email protected] or call +1 647-325-9694. We will work with the carrier to resolve the issue promptly.

Address Accuracy: Please ensure your shipping address is accurate. Infinity Jewelry cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

7. Returns Due to Failed Delivery

If a package is returned to us due to an incorrect address, failed delivery attempt, or failure to pick up from a designated location, we will contact you to arrange re-shipment. Additional shipping fees may apply for re-delivery.

8. Shipping Restrictions

Due to local regulations, some items may not be eligible for shipping to certain regions or countries. In such cases, we’ll inform you immediately and issue a refund if necessary.

9. Contact Us

If you have questions or need assistance with shipping, please reach out to our team:

Thank you for choosing Infinity Jewelry! We are committed to making your shopping experience smooth and enjoyable.